Privacy Policy
This policy explains what happens to information when you call Suwanee Express Plumbing or browse this website. It takes effect on October 29, 2026.
Who this policy covers
This policy applies to expressplumbersuwanee.com and to calls made to the number listed on it, (770) 214-4545. The business is Suwanee Express Plumbing, 425 Buford Highway, Suwanee, GA 30024.
This is a call-only business website. It has no contact forms, no accounts and no online booking, so people reach us by phone.
Information collected when you call
When you call, your phone carrier passes along your phone number and the time of the call, and the person who answers will ask for details needed to help you. Those details usually include your name, the service address, a description of the plumbing problem and the best number to reach you.
Calls may be routed through a call-tracking service so we can see which pages or listings led to a call. That service can record the caller number, call time, call length and the call audio.
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the person who answers at the start of the call.
What a phone call can involve
Depending on the call, the information below may be handled.
- Your phone number and the date, time and length of the call.
- The name, address and plumbing details you choose to give.
- A recording of the call, as described above.
- Notes made by the person who answers, such as the problem and the appointment time.
- Call-tracking data about the page or listing that led to the call.
You are never required to give personal details to ask a general question, though we may not be able to schedule a visit without an address.
Information collected when you visit the website
Like most websites, this one may record ordinary technical information when a page is requested. That can include your IP address, browser type, device type, pages viewed and the time of the visit, kept in server logs or in basic analytics tools.
We use this information to keep the site working, to understand which pages are read and to improve them. It is not used to identify you personally from the website alone.
Cookies
This site or its analytics and call-tracking tools may set cookies, which are small files stored in your browser. They can remember a visit so that a phone number can be matched to the page you viewed.
You can block or delete cookies in your browser settings. The site will still work, and you can still call the number shown.
How information is used
We use information to answer your call, schedule and carry out plumbing work, give you a price before work starts, follow up on a visit and keep records. We also use call recordings and notes to review service quality and train staff.
Information may also be used to meet legal, tax and insurance obligations and to protect the business and its customers from fraud or misuse.
Sharing information
Information may be handled by the companies that help run the business, such as phone carriers, call-tracking and recording services, website hosting providers and analytics tools. These providers handle it to deliver their service.
Information may be disclosed when required by law, court order or a valid legal request, or to protect safety and rights. This policy does not cover the privacy practices of other websites or services, including those you reach by link.
Retention and security
We keep call records, recordings and job notes for as long as needed for business, legal and insurance purposes, then delete or de-identify them when practical. No method of storing or transmitting information is completely secure, and we cannot promise absolute protection.
Your choices
You may ask what information we hold about you, ask that it be corrected, or ask that it be deleted where the law allows. Send the request to the email address below and include the phone number you called from so the right record can be found.
You can also decline a recording at the start of a call, block cookies in your browser or use your phone settings to hide your number, although that may limit how well we can help.
Children
This website and phone line are meant for adults who own or manage property. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when the current version began, and a new version replaces the old one once it is posted on this page.
Contact us
For privacy questions or requests, email contact@expressplumbersuwanee.com or write to Suwanee Express Plumbing, 425 Buford Highway, Suwanee, GA 30024. Effective date: October 29, 2026.